FAQ

FAQ – Frequently Asked Questions

1. Are all sneakers 100% authentic?

Yes! Every sneaker we sell is legit-checked and verified for authenticity before being listed. We take sneaker authenticity seriously and guarantee no fakes, no replicas—just real heat.

2. How long does shipping take?

• Standard UK Shipping: 3-5 business days

• Express UK Shipping: 1-2 business days Tracking information will be provided once your order has been dispatched.

3. Do you offer international shipping?

At this time, we only ship within the United Kingdom.

4. Can I return or exchange my order?

We accept returns within 14 days of delivery, as long as the sneakers are unworn, in original condition, and in the original box. Please check our Returns & Refund Policy for more details.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order in real time.

6. Where do you source your sneakers from?

Our stock comes from a mix of retail stores, outlets, and private sellers, all carefully vetted to ensure every pair is 100% authentic. AJU’s reputation in the resell game speaks for itself—he’s been sourcing and selling sneakers for years.

7. Do you restock sold-out items?

We restock when possible, but availability depends on market demand. If a sneaker you want is sold out, keep an eye on our Instagram or sign up for our email list to get restock alerts.

8. How do I contact you?

For any questions, reach out to us at team@ajucollective.co.uk or DM us on Instagram @ajucollective